Free Shipping U.S. Orders $50+ / Canada $80+
Free Shipping U.S. Orders $50+ / Canada $80+

 What The FAQ

what the faq is a page dedicated to answering some if not most of your questions. don’t see the answer? no problem. contact us and ask away.

Are your products Gender Neutral?

Yes, our products are used by everyone.

Why the heck would I use oil to moisturize my skin?

Great question. Not all oils are created equal. For instance, all the oils we use are completely non-comedogenic. They will absorb quickly into the skin and leave your skin with a completely non-greasy feeling.

Do you recycle your Jars?

We don’t have a recycle program in place. You would actually produce more carbon emissions shipping any jars back to us which would simply add to the already troubling greenhouse effect.

However, know that we carefully thought out our packaging to be such that you can reuse pretty much everything you receive.

We suggest that everyone do their part to reuse and re-purpose. Everything we use is from recycled materials. A healthier you and a greener world.

Are your products safe for Children?

Absolutely. To use and…..and…..wait for it…..to eat. But you definitely are not going to like the taste if eaten. Ewwww, that would taste gross. Don’t eat that silly.

What is balm cleansing?

Balm cleansing has been around for hundreds of years and is the most effective, safe and natural way to cleanse your skin. It is by far the most thorough, yet gentle method. This way of washing the face benefits all skin types.

Can I use the balm cleanser all year round?

Absolutely. Especially if you’re a fan of uber clean, glowing skin.

Do I need a separate makeup remover?

No, our cleanser does an amazing job at removing even the most stubborn makeup. Also dirt, grime and everyday pollution.

Does your makeup contain nano particles?

None of our products contain nano particles.

Are your products palm oil free?

We do not use palm oil in our products. All of our ingredients are ethically derived and sourced within the USA. No rainforests or animals are harmed for the sake of any of our ingredients. That would go against our personal ethics.

I have allergies and other health concerns. Can you help?

Sadly, no. We’re happy to discuss ingredients with you, however it is up to you and your doctor to decide what’s right for your needs prior to purchasing from us.

Your foundation is amazing, but what preserves it?

Ingredients such as oregano leaf extract, thyme extract, olive leaf extract, vitamin e, rosemary leaf extract, lavender flower extract and goldenseal root extract are excellent natural preservatives. Our formula is stable & long lasting. You will enjoy it for months after opening as long as you take care to store it properly in a cool, dry place devoid of direct sunlight.

Are any of your products Kosher?

Our products do not contain any animal by products, wheat, dairy or gluten. However, they are not yet officially Kosher certified.

Can I return an item if I am not happy?

Please see our Returns and Exchanges section for the explanation of this question.

How soon will my order ship?

We answer this in depth on our shipping page. Please visit our shipping page.

Do you ship internationally?

We ship worldwide. Pretty much anywhere except for the moon and Mars. Mars is for posers anyway.

I didn't receive a receipt with my order. Why?

In an effort to be as green a company as possible we do not send receipts for any order. If you need a receipt you can now head on over to your account page by logging in and you’ll be able to print a receipt there.

What's the shelf life of your products?

Our Skincare is made fresh daily and has a shelf life of 7 to 9 months. Our Makeup is made weekly and has a shelf life of 13 to 16 months. However, shelf life is dependent on how you store the product, its room temperature and other factors.

Do you offer a Pro Discount?

We sure do! Head on over to our HD Pro page for further information about becoming an HD Pro Member.

How do I figure out what foundation shade I am?

It’s easy. Please email a recent photo of yourself (preferably in natural lighting) to Dina directly at wecare@hushdotti.com. She’ll be happy to assist you in finding the shade and formula that’s just right for your needs.

I received my products but they're not in any type of box. Why?

Our effort is to be the greenest beauty brand on the planet. We want to do our best to minimize our carbon footprint and protect our planet.

I am pregnant/breastfeeding, are your products safe?

All of our products are naturally derived and completely nontoxic. However, only your doctor may determine if they meet your personal health needs.

What do you mean by Certified Organic?

The ingredients we use are certified organic, which means that they are grown and produced according to the strict government guidelines that qualify them to be labeled organic. While many of our ingredients are specifically USDA certified or Ecocert, we choose to use the all inclusive term of “certified organic”.

zero toxins. zero bs.

Need a glossary perhaps or overview on a cosmetic ingredient? Check out both the EWG or Paula’s Choice.