what the faq

Are your products Gender Neutral?

That’s an excellent question and one asked often. Our products are used by both Men and Women. We’ve even had Men tell us that the Balm Cleanser is excellent after a shave. It soothes that razor stubble. We’re hearing good things with our DreamDrops on beards as well.

Why the heck would I use oil to moisturize my skin?

Great question. Not all oils are created equal. For instance, all the oils we use are completely non-comedogenic. They will absorb quickly into the skin and leave your skin with a completely non-greasy feeling.

Do you recycle your Jars?

We’d love to but our facility is not setup to do this right now. We may look to do this down the road, but for now we’re unable to. We encourage you to reuse, recycle or re-purpose these beautiful glass jars on your own. They make great change collectors and or DIY candle holders. I use them for spices sometimes too.

Are your products safe for Children?

Absolutely. To use and…..and…..wait for it…..to eat. But you definitely are not going to like the taste if eaten. Ewwww, that would taste gross. Don’t eat that silly.

What is balm cleansing?

Balm cleansing has been a favorite way of cleansing the face for many years. It is very popular in Europe and Asia but is quickly taking America by storm. Skin that is deeply cleansed glows naturally and balm cleansing is the way to get your skin to glow without harmful chemicals.

Can I use the balm cleanser all year round?

Absolutely. Especially if you’re a fan of uber clean, glowing skin. Once you wrap your mind around how clean your skin will be from using natural essential oils to cleanse it, you will be thrilled. Great to use on Acne prone skin as well. We have seen tremendous results with acne and rosacea prone skin.

Do I need a separate eye makeup remover?

No. Our cleanser does an incredible job at removing even the most stubborn, waterproof eye makeup. We recommend placing a small amount of cleanser on your index finger. Close your eye tightly and gently stroke the cleanser on the eyelid in a downward motion. Repeat downward motion until all eye makeup dissolves. Remove completely with hot cloth.

Does your makeup contain nano particles?

None of our products contain nano particles.

What else can I use the HD balm cleanser for?

Well I’m glad you asked. It makes for an amazing facial mask. Some of our fans have told us it gives their skin an extra treat by leaving it on for awhile before hopping into a hot shower or bath. We like to leave it on for at least one hour and then grab a cloth and use hot water to take it off.

Is my personal information safe?

We strive to be as secure as humanly possible. We have taken all the necessary steps to protect your personal information from prying eyes. Your personal data is encrypted with a 256 bit encryption certificate ( SSL Certificate ). The only information that is stored is your Name and Address in our database for marketing purposes and ease of shopping for you. We do not store any credit information on our website whatsoever. That information is encrypted from us and Hush + Dotti employees. In some cases you may want to opt in to have your card information stored for checking out faster. That information is stored with our card processor offsite at First Data. can opt in to have Stripe keep your information for faster checkout service. Our site is hosted with WPEngine and the team over there do an excellent job at keeping hackers off of our server.

Are any of your products Kosher?

Unfortunately while our other products do NOT contain any animal by products, wheat, dairy or gluten they are NOT yet Kosher certified.

Can I return an item if I am not happy?

Please see our Returns and Exchanges section for the explanation of this question.

How soon will my order ship?

We answer this in depth on our shipping page. Please visit our shipping page.

Do you ship internationally?

We ship worldwide. Pretty much anywhere except for the moon and Mars.

I didn't receive a receipt with my order. How come?

In an effort to be as green a company as possible we do not send receipts for any order, not even Amazon orders. If you need a receipt you can now head on over to your account page by logging in and you’ll be able to print a receipt out there. Need help? Just let us know by emailing us or calling us.

What's the shelf life of your products?

Our Skincare is made fresh pretty much daily now and has a shelf life is 7 to 9 months. Items are done in batches of 25 only. Our Makeup is made once a week and has a shelf life of 13 to 16 months and is made in batches of 24. All products are made without any harsh chemicals or preservatives. We stand behind every product. Zero toxins, Zero BS.

Do you offer a Pro Discount?

We sure do! Head on over to our HD Pro page for further information about becoming an HD Pro Member.

zero toxins. zero bs.