return policy

Your happiness means the world to us. If you’re not completely satisfied, PLEASE reach out to us first. We will be more than happy to assist you personally. write to us at If you’re not happy, we’re not happy. Let’s find a “happy” solution together.

  • Unopened items can be returned for a full refund within 14 days from the date of purchase.
  • Opened items can be returned for a store credit up to 7 days from the date of receipt.
  • If you received a gift with purchase, and choose to make a return, the gift must be included with the return in order to receive a full refund. You will otherwise be charged full retail value of the gift with purchase if you choose to keep it.
  • Please read all ingredients carefully before placing an order. Your allergies & sensitivities are your responsibility.
  • Samples are non-returnable.
  • Gift cards are non-refundable.

please note: only items purchased on will be accepted.
If you purchased our products from an authorized retailer, please contact that retailer to arrange for a return or exchange.

please do not return merchandise until you have been emailed a "return authorization" number and confirmation for your return.


Once your return has been received, we will notify you by email. If you are eligible for a return your refund will be processed within 5 to 10 business days depending on your bank. Note: this is only for un-opened items. Opened items are not eligible for a full refund, only a store credit.


We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at

return shipping

You are responsible for paying the return shipping cost. We do not refund any shipping, tax or customs fees. To ensure your item was received properly, we recommend you purchase a tracking number. Item(s) must be confirmed received by the valid tracking confirmation to complete a return.

Note: If you purchased your Hush + Dotti products through a third party stockist please contact that retailer directly.

Contact us at the email below for complete return instructions and an authorization code. Please provide in your email your first and last name, order number and the item(s) you like to return.


how are returned items credited back to me?

Returned items are normally credited back to the original form of payment.

how much time do I have to return an item?

You can return unopened items up to 14 days from the date of purchase.

cancellations and changes

We do not accept cancellations or changes once an order has been processed and or has shipped. If you have a question about your order (and hopefully it’s a silly one) please email us at or call us at 215.257.2164 Our hours of operation are Monday thru Friday 9am to 5pm EST. We return emails within a 24 to 48 hour period.

out of stock items

Our products are handcrafted in small-batches. At times we can run low on inventory.  If an item is out of stock we will contact you to discuss your options.